Shipping & Delivery Policy

Introduction

Welcome to the Shipping & Delivery Policy of MedHaven. As we operate on a dropshipping model, we collaborate with a network of trusted suppliers worldwide to ship products directly to you. This policy aims to clarify all details related to order processing, shipping times, costs, and return policies to ensure a transparent and reliable experience for you.

Order Processing

Once your order is confirmed and payment is processed, it is immediately forwarded to the appropriate supplier.

• Processing Time: Average processing time by suppliers is 1 to 3 business days, excluding weekends and official holidays.
• Status Updates: You will receive an email confirming your order receipt, and another email containing the tracking number once the product is actually shipped by the supplier.

Shipping Options & Costs

We offer flexible shipping options to suit your needs. Costs and delivery times vary based on the shipping method and the supplier's geographical location.

International & Arab Region Shipping

We serve customers worldwide, with a special focus on meeting the needs of customers in Saudi Arabia and Gulf countries.

• Saudi Arabia: Delivery within 5 to 10 business days for express shipping.
• Gulf Cooperation Council (UAE, Kuwait, Qatar, Bahrain, Oman): Delivery within 7 to 14 business days.
• Other Arab Countries: Please contact us to check availability and delivery time.

Track Your Order

Once your order is shipped, we will provide you with a tracking number and a link to track your shipment via email. You can use this link to follow your package's location right to your doorstep.

Damaged or Lost Orders

We ensure your products arrive in excellent condition. However, in case of any issues:

• Damaged Order: If the product arrives damaged, please take clear photos of the product and packaging and send them to customer service within 48 hours of receiving the shipment. We will process replacement or refund immediately.
• Lost Order: If the order is significantly delayed beyond the expected time or tracking is lost, please contact us. We will investigate with the supplier and shipping company to provide the best solution for you, which may include reshipment or full refund.

Returns & Exchanges

To read the full return and exchange policy, please visit our Return Policy page. Here is a summary of the key points related to shipping:

• Return Period: You can request to return the product within 14 days from the receipt date.
• Return Conditions: The product must be in its original condition, unused, and in its original packaging.
• Return Shipping Cost: The customer bears the cost of returning the product, unless the reason is an error on our part or the supplier's (such as a damaged or incorrect product).

Frequently Asked Questions

What should I do if I want to change the shipping address after placing an order?

You should ensure the address is correct when ordering. You can try to change the address by contacting us immediately after ordering, but we cannot guarantee the change after the order has been sent to the supplier, as the processing begins quickly.

Why might my order be delayed beyond the expected date?

Delays may sometimes occur for reasons beyond our control, such as weather conditions, customs congestion, or sudden disruptions at shipping companies. We continuously monitor orders and inform our customers of any significant delays.

Is local express shipping available from within Saudi Arabia?

Yes, we are constantly expanding our cooperation with local suppliers in Saudi Arabia to reduce shipping times. Look for the "Fast Local Shipping" label on product pages for delivery within 2-5 business days.